For small businesses, we now also offer an MCP S package. However, there is no assistance from our account management or support here – it is a pure self-service package. Therefore you can find all important steps and links to the settings here.
Our tool can be used for two different use cases. Customer service via the chat function and/or newsletter via MIA:
First, log in with the access data that was sent to you via email. And off you go! After registering with MessengerPeople, numerous individual settings can be made in the interface.
Settings
- Set up your account
Set the language for your interface and edit your personal profile in the profile settings.
Set the notifications for new received messages.
Manage your channel and set the language of your customer interface. - Add your agents.
In the MCP S package you can create up to 2 agents. - Store all settings.
- Link all the messengers which are relevant for you.
Here you can find the different messengers. Note: for the MCP S package only WhatsApp, Instagram, Facebook Messenger, Telegram, Notify and Webchat are possible. - Create one or more widgets to promote the messenger service on the website.
- Create one or more out-of-office notifications so that your customers know when they can reach you outside business hours.
The other settings are not mandatory, but offer you and your agents an even better work experience and your customers an even better customer experience.
User properties
Tags
Target groups
Chatblocks
Customer Support
Chats received in your channel from individual users (chats) are displayed in our platform and can be edited there. All functionalities can be found here in our help center.
Basically, the chat processing consists of the following steps: reply to the user and if necessary – send a notification (WhatsApp). You can learn more about these steps here.
Newsletter
We send newsletters via MIA. You can send push messages via any messenger (except Facebook Messenger). MIA is called Messenger Information Assistant, with which you can send content to multiple Messenger users under the menu item “MIA”.
You can find all the necessary steps in our Helpcenter.
Here you can find an article on our website about everything you need to know about Newsletters for Messaging Apps.
Increase your reach
Chatting itself isn’t hard. Now it’s time to make your customers aware of your new support channel. We’ve put together a few tips for you:
Promote your new channel: Inform your customers about the new channel and the registration process on your website’s own landing page. Place the widget and promote the landing page using banners, e.g. by placing it in the header, footer and sidebar of your website. In addition, you can place a QR code on all print media that contains the direct link to the landing page. Your users can then conveniently scan this code and register.
Use your existing reach: Promote your new channel on social networks where you already have a large fan community.
Interact with your customers: Experience shows that close interaction with customers contributes to long-term customer satisfaction and loyalty. Use our Chat Center for 1:1 communication with your customers and build a chatbot with the help of our Chatbot Builder to automate your communication.
The Messenger Communication Platform also supports you in manual user management.