As soon as WhatsApp verifies your Notification template, you can begin using it.
Sending Notifications using our interface:
- Open the closed ticket in the work interface
- Click on the round arrow in the top right to reopen the ticket.
- Now you have the possibility to send your Notification. Click on the plus symbol on the top left to choose between verified Notifications. Add the text for the placeholder in the right spots and send the Notification.