What’s a chatblock?

Chatblocks are answer templates which agents can use just like regular messages during a chat.

A chatblock consists of a title, which is shown only to agents, and the full text, which can be expanded and seen in its entirety. The Chatblock can include a photo or other type of file. When you click on the Chatblock, the text appears in the chat window.


The text can also be manually edited in the chat window by the agent.


Text and attached files will be sent together as one message.


As an administrator, you can individually configure Chatblocks in your channel settings.