If a user signs up for your channel via a widget, he can accept data protection policy by setting checkmark in the widget. In case a user writes directly to the channel, a bot can do the job of asking for user consent. Here is how you can set up a bot to do that. Alternatively, we can activate the described bot in your channel, feel free to contact our support team at [email protected]
1. Deactivate a welcome message in Settings/Channel/Settings.
3. Consent provided by a user can be stored in a variable. Switch to the menu point “variables” and create a variable with a desired name, e.g. “consent”. We only want to save a response if a user explicitly answers with “yes” to a question on data privacy, so set the datatype to “enumeration” and list “yes” as an allowed value.
4. Proceed to the menu point “topics” and create a topic “Dataprivacy_consent” without time limit. Once this topic gets activated during the dialogue flow, all user answers will be interpreted by a bot as somehow related to the question of data protection.
5. Go back to the dialogue structure and:
- define a change of topic from the welcome message to the topic “Dataprivacy_consent”. Click on the green arrow on the right for an expanded view of the dialogue.
- In the field “chat by activation” of the topic “Dataprivacy_consent” enter the bot message asking the user to provide his consent with your data protection policy.
- If a user answers “yes”, save the answer into a variable “consent” and assign a ticket to an agent.
- If a customer writes something else but “yes”, create a warning similar to the following one in the example.
That done, you little bot is ready!