WhatsApp Conversations

WhatsApp Conversations

Since February 2022, WhatsApp has a new pricing model in which 1000 free conversations are available – all further conversations above that will be charged by WhatsApp. You can find more information here.

To keep an overview of how many conversations you have already had with your customers, you have two options:

In the account information
Under Settings >>Account >> Information you can find the current number of the already conducted conversations.

The numbers are always set to 0 at the beginning of the month.

Via an API call

If you need an excel list for a certain period, this is possible via an API call. The following steps are necessary.

  1. Go to Settings >> Channel >> API and copy the API Key.
  2. Go to “our API documentation”. The API Key will be inserted here automatically.
  3. Scroll down to Statistics and click on “WhatsApp Conversation”. Here you have to insert timestamps “From” “To”. To generate timestamps, use e.g. the Unixtimestamp.
  4. Enter the desired date + time – e.g. 01.03.2022, 00:00:01 to 31.03.2022, 00:00:00. Copy the respective timestamp and paste it into the API documentation
  5. Specify the output_format as csv and click on “Try it”
  6. You will get a GET link. Copy this link and paste the API instead of *******.