Whitepaper & Webinars
Whitepaper
Customer Communication via Messaging Apps
Different Messenger Markets & Top Use Cases
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The Rise of Messaging Apps
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Professional Tips – for Beginners and Experts
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Best Practice Examples
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Strategy Checklists
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KPI’s and ROI Calculation
Whitepaper: Indian Messenger Market >>
Whitepaper: UK Messenger Market >>
Whitepaper: US Messenger Market >>
Whitepaper: Latin America Messenger Market (available in spanish) >>
Whitepaper: Brazil Messenger Market (available in portuguese) >>
Webinars
How to use the Messenger Communication Platform
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Dashboard of the Messenger Communication Platform
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1:1 chats, generating user characteristics
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Pre-set answers (Chatblocks) for FAQs
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Tickets distribution using drag & drop or autorouting
Webinar: Messaging Apps in HR: Recruiting and application management via WhatsApp & Co.
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Why should companies use messaging apps?
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Which messaging apps are most suitable for HR?
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How do companies use WhatsApp & Co. correctly and in compliance with GDPR?
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In which phases are messaging apps most effective? (Consulting, job search, application process & onboarding)
Successful Customer Service with Messaging Apps
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The advantages of using messaging apps in the customer relationship
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What are the legal and data protection requirements?
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Facts & figures from the MessengerPeople & YouGov study
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Best practices from top customers
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LIVE Messenger Communication Platform demo, with a focus on the latest features
Successful Customer Communication with Messaging Apps in E-commerce
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Why should I use messaging apps for e-commerce support?
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How messaging apps promote brand loyalty
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Important details about data privacy
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Best practice e-commerce cases from our customers
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LIVE Messenger Communication Platform demo, with a focus on the latest features
The Successful Usage of Messaging Apps in the Finance Industry
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Better customer relations with messaging apps
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The relevance of messaging apps in the financial sector
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What are the legal and data protection requirements?
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Successful use cases
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Automation options for customer service in the financial sector
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Exclusive LIVE Demo of the Messenger Communication Platform
Special Webinar - Messaging Apps for Customer Service - Tips & Tricks for WhatsApp & Co.
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The Development of Messaging Apps for Customer Service
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From A for Apple Business Chat to W for WhatsApp: an Overview
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7 Tips for Successful Customer Service via Messaging Apps
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Best Practice for Messenger Communication
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Tool Demo: How to use Messaging Apps for B2C Communication
Special Webinar - WhatsApp Business API How-To
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What can WhatsApp customer communication offer my business?
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WhatsApp Business API overview
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Data privacy and WhatsApp
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Usage statistics and the development of business messaging
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WhatsApp customer communication: best practices
Chatbots in Customer Service - Best Practice and How-To
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What are Chatbots?
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How can Chatbots support your customer service?
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Chatbots: best practice examples
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When you first create a Chatbot, you need to have a solid concept
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Inside the MessengerPeople Platform (Chatbots for WhatsApp, Facebook Messenger, Apple Business Chat, Telegram and Viber)
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Creating a simple FAQ Bot for customer service
Advanced Chatbots in Customer Service
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How can chatbots support customer service?
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Chatbot Conception & Tools: Every Chatbot needs a solid concept
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How can I design dialogues with multimedia and variants?
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How can I collect customer data with the bot?
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What personalization options do chatbots offer to improve the user experience?
WhaaaasUp #1 - Messenger Marketing after the End of the WhatsApp Newsletter
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What options does WhatsApp offer for official business communication?
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What are WhatsApp Notifications?
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How can I use 1:1 communication on WhatsApp?
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How can I communicate relevant content via WhatsApp?
WhaaaasUp #2 - How to train your users to use MIA
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What options do I have to train my users to use pull communication?
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Pull communication training
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Menu strategies
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Notify app
WhaaaasUp #3 - The Perfect Teaser
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What is a teaser?
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How can I write a good teaser?
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Encouraging users to engage in pull communication
Como ter uma comunicação de sucesso com o cliente através dos aplicativos de mensagens (Portuguese)
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A relevância dos aplicativos de mensagens
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Aplicativos de mensagens no relacionamento com o cliente
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Automação através de chatbots
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Melhores usos de alguns dos nossos clientes
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Demonstração ao vivo exclusiva da Messenger Communication Platform com os recursos mais recentes
Por qué utilizar las mensajerías como herramienta de éxito para la comunicación con el cliente (Spanish)
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La relevancia de las aplicaciones de mensajería
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Aplicaciones de mensajería en la relación con el cliente
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Automatización mediante chatbots
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Mejores prácticas de algunos de nuestros clientes
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Demostración exclusiva en vivo de la Messenger Communication Platform con las últimas funciones
Come usare le applicazioni di messaggistica mobile per il Customer Success (Italian)
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La rilevanza delle applicazioni di messaggistica mobile
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Applicazioni di messaggistica mobile nella relazione con i clienti
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Chatbot e automatizzazione
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Le migliori pratiche di utilizzo di alcuni nostri clienti
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Esclusiva demo dal vivo della Messenger Communication Platform con tutte le nuove implementazioni
Comment mieux interagir avec vos clients via les Messenger les plus utilisés (French)
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La pertinence des applications de messagerie
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Messenger apps dans la relation client
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Automatisation par chatbots
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Messenger dans la vie réelle : meilleures pratiques
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Démonstration exclusive en temps réel de notre Messenger Communication Platform
From push to pull - Engaging customers without Newsletters
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Why push marketing should be avoided
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How to stay top-of-mind for your customers
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Providing curated information, not spam, is key
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What is relevant information?
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Best use cases
Du push au pull - fidélisation de la clientèle sans envoi de newsletter (French)
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Pourquoi devriez-vpis éviter le marketing push
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Commet rester prioritaire chez vos clients
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Fournir des infos chiblées, pas de spam
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Quel genre d'information est essentiel?
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Meilleurs cas d'usage
Da push a pull - Fidelizzare i clienti senza usare newsletter (Italian)
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Perché il marketing push si dovrebbe evitare
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Come avere maggior attenzione dai tuoi clienti
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La chiave è fornire un'informazione rilevante, e non spam
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Cos'è un'informazione rilevante?
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I migliori casi d'uso
De push para pull - Fidelização de clientes sem envio de newsletter (Portuguese)
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Por que o marketing Push deve ser evitado
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Como manter a atencão dos seus clientes
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Fornecer informacões, e não spam, é essencial
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O que é informacão relevante?
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Melhores casos de uso
No more WhatsApp Newsletter - these are the alternatives
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No more WhatsApp Newsletter - here are the alternatives
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Facts & figures
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Customer service and notifications
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Best practices from our customers
How to communicate with your customers via messaging apps - Best cases and success stories
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10 key learnings for successful messenger communication
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5 success stories of our customers
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Exclusive LIVE demo of the Messenger Communication Platform